Our Response To The COVID-19 Pandemic

Crew moving stages toward house

Just as we come out of a long hard winder ready for the longer days of summer, we have all come up against something no one could have foreseen or planned for. Anyone working in the events industry will have been impacted significantly and will have seen either work cancelled, postponed or disrupted significantly.

Here at Silverback, we have found ourselves in the same position as everyone else where bookings have either been cancelled or postponed. Whilst we are secure in our position in the industry, due to the sustainable way we have built our business model over the years, that still doesn’t render up impervious to the wider impact this may have over the coming months.

Silverback has already implemented an action plan and have protocols on how we can respond in any number of situations. We have also taken this opportunity to invest further in our infrastructure, processes, training, IT systems, charity work and customer service. The events industry will come out the other side of this and we’ll be at our best when it does, to ensure our clients can continue to perform at their best.

Uncertainty is never easy but all we can say is try to stay calm, and don’t worry too much, and know that everyone else is in the same position. Silverback, our crew, our clients, the freelancers we work with, the transport communities, the venues are all connected within the industries network. I’m sure everyone is in the same position where a conversation may need to be had about cancellation terms etc. We will respect and honour our terms to our suppliers and staff, and hope the industry does the same as it is important now more than ever to stay strong through this period. We must remember it all flows upstream or downstream so let’s continue to treat each other in a manner we have come to expect over the years of working with one another.

We hope any impact has been minimal and it continues to stay that way in the coming weeks.

we want to work with you

for all enquiries

Libby NolanEvents Operation Lead
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Thank you for all your help on the Lush showcase this year, we really appreciated all your hard work and effort on site. All of your guys were a pleasure to work with."
Ian ChandlerDirector
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No need to thank us for the payment, we are happy to do so. We are fully aware of the importance of our relationship and the service you provide, and we look forward to working with you again soon.
Louisa Timms Head of Operations
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Our team really enjoy working with your crew as they are always helpful, hardworking and positive - not to mention able to lift amazing weights!"
Justin Watts Head of Production Services
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Firstly, just wanted to say thanks for the guys, they were great. A special thank you to say Danny and Simon were FANTASTIC taking nothing away from the other crew, but those two were unbelievable.”
Janice Hazeldine Account Executive
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I am so pleased to have had your guys on site today. They were very professional, and no job was too big or too small. They only stopped occasionally when I asked them to, as I felt they must need a break/drink but if I didn’t ask, I think they would have just carried on…… They were fantastic and couldn’t have been more helpful.”
David WaineManaging Director
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Thank you for your assistance this week. Your guys are a credit to your business, every member of our team cannot speak highly enough of them.”
James KetteringhamHead of Creative Events
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This was a large job with many elements changing on a daily and hourly basis. The communication and flexibility from you and your crew has been exceptional.

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